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Fault Code:
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Description / Notes:
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002-770
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The Hard Drive (HDD)
is over capacity
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003-xxx codes
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Generally:
Communication Errors between boards in the machine
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005-xxx codes
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Generally: Document
Feeder problems
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005-121 thru 005-158
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Document Jams
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005-194 thru 005-199
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Document size mismatch
problems
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005-275/280
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Document Feeder
communication errors
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005-281 thru 005-283
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Document Tray lift
problems
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005-284
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Document APS (Automatic
Paper Sensors) failure (there are 3 sensors which detect various paper widths
on the Document Feeder)
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005-285
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Document Nudger up
failure
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005-286
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Document feed-out
sensor failure
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005-303
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Document Tray
Interlock is open
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005-304
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Document Platen
Interlock opened during a job
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005-305
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Document Top Cover
Interlock opened during a job
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005-306
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Document Tray
Interlock opened during a job
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005-308/309
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Document Left Cover is
open or opened during a job
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005-906 thru 005-918
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Document is still
detected in feeder after power-on or after closing one of the document door
interlocks
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010-xxx codes
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Generally: Fuser
faults
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010-311
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Open Fuser Thermistor
was detected (white connector)
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010-319 *
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Fuser Heat Control
problem *NOTE: This code must be cleared from Diagnostic Mode… details below.
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010-320 **
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Fuser Overheat
problem… (can be reported by any of the 3 thermistors in the fuser) ** NOTE:
This code must be cleared from Diagnostic Mode… details below.
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010-322 thru 010-323
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Fuser Thermistor open
circuit detected (NCCenter Sensor or Rear Thermistor)
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010-324***
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Fuser NVM (Memory)
failure *** NOTE: This code must be cleared from Diagnostic Mode… details below.
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010-326 thru 010-327
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Fuser Heat Control
problems
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010-330
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Fuser Motor failure
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010-420
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Fuser Module nearing
end of life... NOTE: Read below for fuser count reset info.
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010-421
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Fuser Module "End
of Life"… NOTE: If the fuser is still good, you can replace the Fuser
Reset Fuse (on top of the fuser) and possibly the Fuser Heat Roll to keep it
running.
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012-xxx codes
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Generally: Finisher
problems
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013-xxx codes
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Generally: Finisher /
Booklet Maker problems
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016-xxx codes
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Generally: Options or
Software failures
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016-311
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Scanner not detected
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024-340 thru 024-747
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ESS (Network
Controller) problems
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024-910 thru 024-917
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Paper size Sensing
problems (in one of the paper drawers)
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024-919
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Face Up Tray interlock
open
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024-920/922
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Face Down Tray 1 full
/ Face Down Tray 2 full
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024-923/924/ 925
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Toner Cartridge Empty
- Y / M / C
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024-927/930
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OCT (Offset Catch
Tray) full / Stacker Tray full
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024-934 thru 024-939
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Paper type mismatch
errors
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024-946/947/ 948/949
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Tray not in position
(T1/2/3/4)
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024-950/951/
952/953/954/ 955/956
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No Paper in tray
(T1/2/3/4/5/6/7)
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042-313
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Rear Fuser Cooling Fan
failure
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042-320/321/ 322/323
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Drum Motor failures -
320=Y, 321=C, 322=M, 323=K (black)
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042-324
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IBT Belt Drive Motor
failure
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042-325
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Main Motor failure
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042-326
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IBT Belt Home position
not detected in time
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042-327
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IBT Belt Position
failure
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042-328
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IBT Belt Edge Sensor
failure
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042-330
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Fuser Exhaust Fan
failure
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042-331
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Blower Motor Fan
failure
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042-600/601/ 602
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Belt Edge timing
failures
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042-603
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Suction Filter end of
life
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045-xxx codes
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Printing communication
failures
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061-320/321
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ROS (Laser Unit)
polygon motor failures
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061-323 thru 061-607
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ROS (Laser Unit)
problems
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062-357
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CCD (Scanner) Fan
failure
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062-360
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Exposure Carriage
position failure.
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062-371
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Exposure Lamp not
lighting (or very dim)
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071-101 thru 071-105
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Paper Jams from Tray 1
at takeaway or registration
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071-210
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Tray 1 Lift failure
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072-101 thru 072-105
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Paper jams from Tray 2
at takeaway or registration
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072-210
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Tray 2 Lift failure
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073-101 thru 073-105
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Paper jam from Tray 3
at takeaway or registration
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073-210
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Tray 3 Lift failure
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074-101 thru 074-105
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Paper jam from Tray 4
at takeaway or registration
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074-210
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Tray 4 Lift failure
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075-100 thru 075-135
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Paper jam from Tray 5
at takeaway or registration
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075-210/211
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Tray 5 Lift failure /
Lift down failure
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077-103 thru 077-118
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Fuser Exit Sensor jam
or final Exit Sensor jam.
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077-120
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Post 2nd BTR Roll
Sensor jam
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077-123 thru 077-130
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Inverter jams
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077-300
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Front Cover interlock
open
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077-301
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Left Door interlock
open
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077-302
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Right Cover interlock
open
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077-303
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Transfer Module 2
interlock open
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077-909
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Paper detected in
paper path at power-on
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078-100 thru 078-151
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Paper jam from Tray 6
/ High Capacity Feeder (HCF) at takeaway or registration
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078-250
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Tray 6 (HCF) Lift
failure
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078-300
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HCF (Hi Capacity
Feeder) Top Cover interlock open
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078-301
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HCF Docking Interlock
open
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089-600 thru 089-617
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Image Registration
Control problems
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091-311
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BCR and Black Charge
Corotron Cleaner control problem
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091-312
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Black Charge /
Preclean HVPS (Hi Volt Power Supply) failure
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091-313
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Drum Cartridge CRUM
(chip) communication failure
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091-320
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Black Charge Corona
Wire is broken
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091-400
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Waste Toner Bottle
replacement needed soon
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091-401
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Black Drum Cartridge
near end of life
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091-403
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Black Charge Corotron
Assembly near end of life
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091-404
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Black Charge Corotron
Assembly has reached end of life
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091-411
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Yellow Drum Cartridge
near end of life
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091-421
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Magenta Drum Cartridge
near end of life
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091-431
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Cyan Drum Cartridge
near end of life
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091-910
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Waste Toner Bottle not
detected
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091-911
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Waste Toner Bottle
full
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091-913
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Black Drum Cartridge
at end of life
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091-914 thru 091-916
or 091-921
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Black Drum Cartridge
CRUM communication problems
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091-917/920/924/925/927
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Yellow Drum Cartridge
CRUM communication problems
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091-918/922/ 928
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Magenta Drum Cartridge
CRUM communication problems
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091-919/923/ 926/929
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Cyan Drum Cartridge
CRUM communication problems
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091-932
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Yellow Drum Cartridge
end of life
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091-933
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Magenta Drum Cartridge
end of life
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091-934
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Cyan Drum Cartridge
end of life
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092-649/650
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ADC Sensor Shutter
failures
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092-651/652
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IBT Belt ADC Sensor
(MOB ADC) failures
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092-653 thru 092-660
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ATC (from Developer
Unit) problems…653/657=yellow, 654/658=magenta, 655/659=cyan, 656/660=black
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093-300
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Marking Drawer
Interlock open
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093-313 thru 093-317
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Toner Dispense
problems… 314=Y, 315=M, 316=C, 317=K (black)
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093-320
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Developer Motor
failure
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093-421 thru 093-425
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Toner Cartridges low
421/422=K(black), 423=Y, 424=M, 425=C
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093-600 thru 093-912
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Toner Dispense
problems (600=Y, 601=M, 602=C, 603/912=K(Black),
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093-918 thru
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Toner CRUM failures
(918/924 /925/926/936/ 940=K(black),927/933/937 =Y, 928/934/938 = M ,
929/935/939=C
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093-940
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094-320/321
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1st BTR (Transfer
Roll) retract or contact problems
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094-322/323
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2nd BTR (Transfer
Roll) retract or contact problems
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102-xxx codes
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Generally: Network
Controller (ESS) problems
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112-700
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Finisher Punch Dust
Box full (hole punch bin)
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116-xxx codes
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Generally: Network
Controller (ESS) problems
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123-xxx codes
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Generally: UI (control
panel) faults
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124-xxx codes
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Generally:
Configuration errors (e.g., serial number disagreement between various boards
or machine speed errors, etc)
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127-xxx codes
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Printing failures
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